KYC & AML Policy

In practice, KYC at Quantum AI means we collect and confirm a small set of basic facts about you: your full legal name, your date of birth, your country of residence, your contact details and the payment method you intend to use. We compare the details you typed into the sign-up form with the details shown on the documents you upload.

What we do not do

We will never solicit your internet banking credentials, complete card PIN, or device access permissions. No authorized representative will request these details. Should you receive such a request, it does not originate from us and must be reported using the abuse reporting mechanism.

1. 01

   Legal obligation

   Services that hold or transmit client funds are generally required to identify their clients before providing the service. This is not optional and applies to every account without exception.

2. 02

   Protecting your money

   Verification ties an account to one identifiable owner. It makes account takeover far harder, and it means withdrawals can only be sent back to a payment method proven to belong to you.

3. 03

   Keeping the platform clean

   Screening keeps sanctioned parties and anonymous shell activity off the platform, which protects every other client using it.

4. 04

   Faster payouts later

   Accounts confirmed during initial verification do not require additional checks during withdrawal processing, eliminating delays when they are most inconvenient.

• Supply truthful, current and comprehensive information and maintain its accuracy.
• Use only your own funds and your own payment instruments - never someone else's.
• Maintain a single account and protect your login credentials from disclosure.
• Respond to document requests within the timeframe stated in the request.
• Immediately inform us of changes to your domicile, legal designation or payment arrangement.
• Report any suspected unauthorised access to your account immediately.

Submission of fabricated or manipulated documentation constitutes a serious offense. Consequences include account termination and, where required by law, reporting to the appropriate regulatory authority.

Processing duration varies based on submission volume, file quality and whether supplementary screening requirements are triggered. Your account dashboard displays the applicable processing window and individual document status - reference this, not information from other sources.

• Clear, complete, unedited uploads are reviewed fastest.
• Requests submitted outside business hours are queued for the next working day.
• Additional screening, when necessary, extends processing time and will be communicated to you.

What is monitored

Our monitoring includes payment sources and withdrawal methods, instrument changes, address or location modifications, communications updates, activity inconsistent with your initial registration details and items identified by our screening processes.

What can happen as a result

• A request for refreshed documents or an explanation of the source of funds.
• A temporary hold on a specific transaction while it is reviewed.
• Modification of transaction or account limits shown in your account.
• Suspension or termination of your account when legally mandated.

Records

Identification data and transaction records are retained for the period required by applicable law after the relationship ends, and are handled in line with our Privacy Policy. In certain circumstances the law prevents us from telling a client that a report has been made.

1. Identity document

A government-issued photo credential displaying your photograph, complete name, birth date, document reference number and validity expiration. Passports, national identity documents, and photographic driving licenses are typically accepted. Documentation must remain valid and within its expiration period.

2. Proof of address

A recent document, usually issued within the last few months, showing your name and your residential address as it appears on your account. Typical examples are a utility statement, a bank or card statement, a local tax or municipal notice, or an official letter from a public authority. Post-office boxes and addresses belonging to someone else are not accepted.

3. Proof of payment method

Evidence that the funding instrument belongs to you. For a card, that is normally an image of the card showing your name, the first six and last four digits and the expiry date, with the remaining digits and the security code covered. For a transfer from a bank account, that is a statement or confirmation in your name showing the account identifier. For an electronic wallet, a screenshot of the account profile showing your name and the account identifier.

Formats and file size

Upload limits, accepted file types and any additional document requests are shown in the verification area of your account. Documents in a language other than the account language may require a translation; the compliance team will tell you if that applies.

1. 01

   Register

   Create the account with your real legal name, date of birth, country of residence, email and phone number. Details that do not match your documents are the most common cause of delay.

2. 02

   Confirm contact details

   Confirm your email address and, where requested, your phone number. This proves the contact channels belong to you.

3. 03

   Upload your identity document

   Upload the pages that carry your photograph and personal data. Some checks include a short liveness or selfie step to confirm the document belongs to the person holding it.

4. 04

   Upload proof of address

   Upload a recent qualifying document in your name at the address on file.

5. 05

   Confirm the payment method

   Provide proof of the instrument you will use to fund and to receive withdrawals.

6. 06

   Screening and review

   Our compliance team reviews the file, runs the required sanctions and risk screening, and either approves the account or asks for a correction.

7. 07

   Confirmation

   You will be notified when your account status is updated. Your current verification status is always accessible in your account's verification section.

If a decision is unclear to you, contact support and ask for the reason. Where the law permits us to explain, we will.

AML compliance extends beyond initial identity verification. It encompasses account risk assessment, sanctions and PEP screening, monitoring of atypical transaction patterns, documentation requirements, internal procedures for flagging suspicious conduct and, where mandated by applicable regulations, disclosure to relevant authorities.

Where AML rules and a client instruction conflict, the AML rules take priority. That can mean a delayed transaction, a request for additional documents, or a restricted account until the matter is resolved.

Licenses & regulatory information